Where are the sunglasses designed?
All our products are designed in Sweden with our head office in Stockholm.
Where are the sunglasses made?
All Hyde’s sunglasses are handcrafted to our exclusive designs and specifications near Venice in Italy. Our products go through multiple production stages to ensure the best handmade quality combined with the latest technology.
What materials do you use?
We only use the finest materials such as Italian Mazzucchelli acetate, the standard of excellence and the highest quality since 1849, and sturdy five barrel hinges with teflon coated screws.
Are your lenses safe?
For us user safety always comes first and we take it serious when it comes to lenses. We invest into premium CR39 lenses that are 100% UV protective, category 3.
Do you offer international shipping?
We offer free worldwide shipping. All our shipments are sent from our warehouse in Sweden, Stockholm. The estimated delivery time is 3-6 business days.
Can I track my order?
Yes. All the orders are trackable. Once your package is sent, you will receive an email with your tracking number.
What payment methods do you accept?
Our web shop is 100% secure and we accept Visa, MasterCard, American Express, PayPal and Klarna Checkout.
Will there be any additional cost to my order?
For all countries outside the EU local charges such as import duties and/or sales tax may apply. These charges are at your expense and we recommend you to contact your local customs office for more information.
If the product is out of stock, when can I expect it to be back in stock?
We produce all our products in limited quantities to keep the exclusivity and uniqueness. Since they are all handmade, the production time can vary between 1 to 3 months. We can not give any guarantees that a specific model will ever be back in stock. However, feel free to let us know and who knows... dreams may come true :)
How do I cancel my order?
All our orders are shipped within 24 hours. Therefore you need to contact us before the order is fulfilled.
Can I return or exchange my order?
Every customer who made a purchase from our website is eligible for a 30-day free exchange guarantee. Read more in Deliveries & Returns section.
Do you offer a warranty?
Yes. All out products have a 1-year manufacturer warranty.
How can I sell your products or become a distributor?
Please send your business model and company presentation to email@example.com and our sales representative will get back to you shortly.
I like your brand, can I be a model?
We constantly look for the new faces and plan photoshoots. If you feel that you fit HYDE'S character and look, please send your portfolio to firstname.lastname@example.org
How can I become an influencer and promote your brand?
We have several ambassador programs and if you are interested please send us an email to email@example.com with your Instagram account details.