Shipping. We offer free worldwide shipping. All our shipments are sent from our warehouse in Sweden, Stockholm and are trackable. Once your package is sent, you will receive an email with your tracking number. The estimated delivery time is 3-6 business days.
Return Policy. Every customer who made a purchase from our website is eligible for a 30-day free exchange guarantee. A return slip is included in every package, no additional freight cost applies. If you want to request an exchange you must contact us within 30 days of purchase. The returned item must be unused, in its original package and not damaged. If the requirements are not met we can not offer free exchange and the product will be sent back to you. We do not offer refunds.
Warranty. All Hyde's products are covered by a 1-year manufacturer warranty. Faulty products that have been purchased from our website can be replaced with proof of purchase. You must contact us within 1 year of purchase and list the defects found in your product. If your product is defective and covered by our warranty, we will ask you to return your product to our office in Sweden. The warranty will not cover normal wear and tear.